Privacy Policy
Last updated: March 2026
1. Overview
This Privacy Policy explains how personal information collected in connection with this course is handled. It has been prepared in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs), which govern the collection, use, disclosure, quality, and security of personal information.
Health and wellbeing information is classified as sensitive information under the Privacy Act, meaning stricter safeguards apply to its handling. Participation in a self-help course of this nature may involve the incidental sharing of such information, and it is handled accordingly.
2. What Information Is Collected
The following categories of personal information may be collected:
- Name and contact details (e.g., email address) provided at enrolment
- Payment information (processed securely via a third-party payment provider)
- Course progress and completion data
- Any information voluntarily shared in course forums, live sessions, or direct communications
- Technical data such as IP address, device type, and browser information collected automatically via the course platform
Where participants voluntarily share information relating to their mental health, wellbeing, or personal circumstances, this is treated as sensitive information and handled with the highest degree of care.
3. How Information Is Collected
Personal information is collected only by lawful and fair means, and only from the individual directly unless otherwise required or consented to. Information is collected at enrolment, during participation in course activities, and through any direct correspondence.
4. Purpose of Collection
Personal information is collected for the following primary purposes:
- Processing enrolment and managing course access
- Communicating course-related updates and support
- Improving course content and participant experience
- Complying with legal obligations
Health information is only used or disclosed for the primary purpose for which it was collected, or a directly related secondary purpose that participants would reasonably expect. Any other use or disclosure requires consent.
5. Disclosure of Information
Personal information is not sold, rented, or disclosed to third parties for marketing purposes. Information may be shared with:
- The course hosting platform, solely for the purpose of delivering the course
- Payment processors, for the purpose of completing transactions
- Professional advisers (e.g., legal, accounting) bound by confidentiality obligations
- Regulatory or law enforcement bodies where required by law
Where personal information is transferred to overseas recipients, this is handled in compliance with current international data transfer requirements under the Privacy Act. Participants will be notified if their information is to be sent overseas and, where required, consent will be sought.
6. Automated Decision-Making
In accordance with amendments introduced under the Privacy and Other Legislation Amendment Act 2024, this policy discloses where personal information may be used in automated decision-making processes. At present, no significant automated decisions affecting participants are made on the basis of personal information collected through this course. If this changes, this policy will be updated accordingly.
7. Data Security
Reasonable technical and organisational measures are in place to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. In the event of an eligible data breach, affected individuals and the Office of the Australian Information Commissioner (OAIC) will be notified in accordance with the Notifiable Data Breaches scheme.
8. Access and Correction
Individuals have a right to access their personal information and to request corrections. To make such a request, please contact us using the details in section 11. Requests will be responded to within a reasonable timeframe. In limited circumstances, access may be declined on grounds permitted under the Privacy Act, in which case the reason will be provided in writing.
9. Retention and Destruction
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, information is securely destroyed or de-identified.
10. Children's Privacy
This course is not directed at individuals under the age of 18. Personal information is not knowingly collected from minors.
11. Complaints and Contact
Any privacy concerns or complaints can be directed to:
A response will be provided within 30 days. If the matter is not resolved to your satisfaction, a complaint may be lodged with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in law or practice. The current version will always be available at this URL. Material changes will be communicated to enrolled participants by email where reasonably practicable.
